Return and Refund Policy

Last Updated: September 21, 2026

Thank you for shopping with VERBELLE! We are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

We accept return requests within 30 days of receiving your order.

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, unworn, and in its original condition.

• The product must be returned in its original packaging, including all accessories and components, where applicable.

• You must provide proof of purchase, such as an order number or order confirmation email.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any such restrictions will be communicated where required by law.

These conditions do not limit your statutory rights regarding defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To initiate a return, please contact our customer support team through the contact form available on our website.

When submitting your request, please include your order number, the email address used during checkout, and a brief explanation of the reason for your return.

Our customer support team will review your request and provide return instructions, including the applicable return address.

Please do not send items back without first contacting our customer support team to obtain the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after receiving your order.

To help us assess the issue, we may request photographs of the product and its packaging.

Once the issue has been reviewed, we will provide an appropriate resolution, which may include a replacement, refund, or another remedy in accordance with applicable consumer protection laws.

Where required by law, we will cover the reasonable return shipping costs for defective, damaged, or incorrectly supplied items.

4. Return Shipping Costs

For returns requested due to a change of mind or personal preference, customers may be responsible for return shipping costs, unless otherwise required by applicable law.

If a return is necessary because of an error on our part, such as an incorrect or defective product, VERBELLE will cover the applicable return shipping costs where required by law or our return arrangements.

Any applicable return shipping fees will be communicated before you proceed with your return.

We recommend using a trackable shipping service when returning products, as this can help confirm successful delivery.

5. Refund Processing

Once we receive your returned item, we will inspect it to confirm that it meets the applicable return conditions.

After your return has been reviewed, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method unless otherwise agreed or required by applicable law.

Refunds are generally processed within 5–10 business days after approval.

Please note that your bank or payment provider may require additional time to reflect the refunded amount in your account.

Any mandatory refund deadlines established by applicable consumer protection laws will take precedence over these estimated processing times.

6. Exchanges

If you wish to exchange a product for a different size, color, or variation, please contact our customer support team through the contact form available on our website.

Exchanges are subject to product availability and applicable return eligibility requirements.

If the requested replacement product is unavailable, we may offer an alternative product or a refund, depending on the circumstances and applicable law.

7. Non-Returnable Items

Certain products may be excluded from our standard return policy, including:

• Personalized or custom-made products.

• Perishable goods.

• Products that have been used or damaged after delivery by the customer.

• Certain sealed hygiene or personal care products that have been opened after delivery, where an applicable legal exception permits exclusion.

Any exclusions will be applied in accordance with applicable consumer protection laws.

Nothing in this section affects your statutory rights regarding defective or incorrectly supplied products.

8. Order Cancellations

If you wish to cancel your order, please contact our customer support team as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

If your order has already been dispatched, cancellation may no longer be possible through our standard order processing system. However, you may still be eligible to return the product after delivery in accordance with this policy and applicable law.

If an order is successfully canceled before shipment, any payment already collected will be refunded to the original payment method.

9. Late or Missing Refunds

If you have not received your refund after the expected processing period, please check your bank account or contact your payment provider.

Some financial institutions may require additional processing time before a refund appears on your statement.

If you have completed these steps and still have not received your refund, please contact our customer support team through the contact form available on our website.

We will review your refund status and assist you accordingly.

10. Contact Information

If you have any questions regarding returns, refunds, exchanges, or order cancellations, please contact our customer support team through the contact form available on our website.

Brand Name: VERBELLE

Customer Support: Available through our website's contact page.

Thank you for choosing VERBELLE! Your satisfaction is important to us.