Shipping Policy

Last Updated: September 21, 2026

Thank you for shopping with VERBELLE! We are committed to providing a smooth and reliable shopping experience. Please review our Shipping Policy for important information regarding order processing, shipping, and delivery.

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During periods of high demand, promotional events, or holidays, processing times may be longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Shipping and Delivery

VERBELLE offers shipping to eligible destinations displayed during checkout.

Shipping options, estimated delivery times, and applicable shipping fees will be displayed at checkout before you complete your purchase.

Delivery times may vary depending on your location, the selected shipping method, carrier operations, and other factors beyond our control.

Please note that estimated delivery times are not guaranteed unless explicitly stated otherwise.

3. Shipping Costs

Shipping fees are calculated based on your delivery destination, selected shipping method, and any applicable promotional offers.

The total shipping cost will be clearly displayed during checkout before payment is completed.

Free shipping may be available on qualifying orders or during selected promotional periods.

4. Order Tracking

Once your order has been shipped, you may receive an email containing your tracking number and a link to monitor your shipment.

Please allow some time for tracking information to become available after your package has been handed over to the shipping carrier.

If you experience difficulties tracking your order, please contact our customer support team through the contact form available on our website.

5. Shipping Delays

Although we strive to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including:

• Carrier delays or transportation disruptions.

• Customs clearance and international shipping procedures.

• Severe weather conditions or public holidays.

• High order volumes during promotional periods.

• Incorrect or incomplete shipping information.

If your order experiences a significant delay, please contact our customer support team for assistance.

Your rights under applicable consumer protection laws remain unaffected.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update your shipping information before your order is dispatched. However, address changes cannot be guaranteed once an order has been shipped.

7. Lost or Damaged Packages

If your order arrives damaged, is missing items, or has not been delivered within the expected delivery period, please contact our customer support team.

For damaged items, we may request photographs of the product and packaging to help us investigate the issue.

We will review the situation and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

8. International Shipping

For international orders, customs duties, import taxes, and other applicable fees may be imposed by the destination country.

Any additional charges and the party responsible for paying them will be communicated where required by applicable law.

International delivery times may vary due to customs procedures and local carrier operations.

9. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team through the contact form available on our website.

Brand Name: VERBELLE

Customer Support: Available through our website's contact page.

Thank you for choosing VERBELLE!